Customer Issue: Ms. Soto had been working in her garage and wound up bumping one of the sensors by accident, leaving it noticeably askew.
Our Solution: An examination confirmed that one of the sensors was indeed tweaked and no longer lined up. Our technician took measurements on both sides and across the garage door to determine the exact angle each one needed to be at. Once they were adjusted to the proper spots, testing was completed to assure they were functioning correctly.
Customer Issue: A frayed lift cable caught Ms. Iliani’s attention, and she opted to replace it before it could break.
Our Solution: Thankfully, the cable was still intact enough to unspool without extra complication once the springs were eased loose. The opposite lift cable was still in good condition, so our team only replaced the one and instructed Ms. Iliani to keep an eye on both going forward.
Customer Issue: Broken torsion spring.
Our Solution: We immediately noticed a gap in one of the springs, but still gave the system a thorough inspection so we wouldn’t miss any other issues. After replacing the springs and balancing the door, we tested the system to make sure everything was properly functioning.
New Garage Door Installation
Customer Issue: Home Improvement.
Our Solution: This customer needed a new door for their renovated garage, and turned to us for help. We recommended and then installed a Clopay Canyon Ridge model which suited their home perfectly. They were very satisfied.
Customer Issue: Faulty Opener Gear.
Our Solution: We quickly diagnosed this customer's problem to be opener-related. We checked the motor gears and found a couple had become too worn. After we replaced them with brand new gears we checked the power supplies and wiring and tested the door itself; it worked perfectly.
Customer Issue: Non-functional Safety Sensors.
Our Solution: The safety sensors of this customer’s opener stopped being able to detect an obstacle correctly. Realignment wasn't the problem. Their lenses had become extremely scratched. We replaced the sensors and aligned them correctly. Now the door is safer than ever.